FAQs
Orders
You will always be able to track your order through the link or shipping number that you will find in the shipping email.
All returns must be sent back to us within 14 days of delivery, contacting our customer service via email info@thehouseoflobo.com or via Whatsapp +31 641320527.
Please go to RETURN AND REFUND POLICY page to know more about the details and to be properly informed about how to use this service.
Products
Payments and Shipping
On our website you can easily pay with Paypal or with iDeal.
For every question or problem, fell free to contact us via email info@thehouseoflobo.com or via WhatsApp +31 641320527.
If your order is completed correctly, you will receive a confirmation email from us. Can’t find it? Try checking the SPAM folder.
If you do not find the e-mail, it means that your order did not go through.
Our orders will be shipped via DHL or UPS.
Absolutely yes, once your order is shipped, you’ll receive an email with the shipment number to track it.
Always check the spam folder, if you still cannot find it, contact us by email info@thehouseoflobo.com or via WhatsApp +31 641320527 and we’ll provide you the shipment number.