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FAQs
Orders
Once the order is completed it will not be possible to change or cancel it, as it is immediately processed by the system.
For any questions you can always contact us by email info@thehouseoflobo.com or via WhatsApp +31 641320527.
You will always be able to track your order through the link or shipping number that you will find in the shipping email.
If you made a mistake with your shipping address you need to contact our customer service as soon as possibile by email info@thehouseoflobo.com or via WhatsApp +31 641320527.
In this case, please wait at least two hours after you placed the order.
If you still didn’t receive any email, please contact our customer service by email info@thehouseoflobo.com or via Whatsapp +31 641320527.
All returns must be sent back to us within 14 days of delivery, contacting our customer service via email info@thehouseoflobo.com or via Whatsapp +31 641320527.
Please go to RETURN AND REFUND POLICY page to know more about the details and to be properly informed about how to use this service.
Products
You can always find a link for the size guide on every product page.
In that size guide you will find all the measurements you need to know the perfect size for you.
If you still need more assistance we advice you to contact us via WhatsApp, the fastest way our team can help you, otherwise you can also text us by email info@thehouseoflobo.com.
We’ll be happy to assist you on your choice.
If you have problems with the order you received, such as a wrong item or an item that has a defect, please contact our customer service by e-mail info@thehouseoflobo.com. or WhatsApp by sending a detailed picture of the item, our customer service will help you as soon as possible.
You can always find all the washing, drying and ironing instructions on the internal label of each product.
Payments and Shipping
On our website you can easily pay with Paypal or with iDeal.
For every question or problem, fell free to contact us via email info@thehouseoflobo.com or via WhatsApp +31 641320527.
Customs and import duties are charged once the parcel arrives in the destination country and must be paid by the recipient of the parcel.
Given the constant changes in customs policies, we have no control over that and we cannot calculate these costs in advance.
You can contact your local customs office to find out the current charges before placing the order, so you will already be informed about the additional costs you will have to bear.
Customers take full liability for any parcels returned to us due to unpaid customs charges.
We ship all over the world.
Check the shipping policy for more info.
If your order is completed correctly, you will receive a confirmation email from us. Can’t find it? Try checking the SPAM folder.
If you do not find the e-mail, it means that your order did not go through.
You’ll see the shipping cost at the checkout.
It will be calculated according to the size of the order and the destination.
For more info about the shipping, check the shipping policy.
Our orders will be shipped via DHL or UPS.
Absolutely yes, once your order is shipped, you’ll receive an email with the shipment number to track it.
Always check the spam folder, if you still cannot find it, contact us by email info@thehouseoflobo.com or via WhatsApp +31 641320527 and we’ll provide you the shipment number.
If you made the payment through Paypal, verify that the card connected to your account is valid or that a correct bank account is connected.
If you made the payment with iDeal, please check your bank account to see if the total amount of your order has been deducted from your account.
Once you have checked, try to make the payment again, if the problem persists contact our customer service via info@thehouseoflobo.com or via WhatsApp +31 641320527 who will help you as soon as possible.
At the moment of the checkout you’ll find a box where you can insert your coupon, if it’s valid you’ll see will be apply to the amount of your cart.
For any problem about it, contact our customer service via email info@thehouseoflobo.com or via WhatsApp +31 641320527